First had sandwhich made incorrectly, mistakes happen, no big deal, took back to counter first manager helpful, "I'm sorry, we will get it right!" Went back too my seat began eating french fries and found a HUGE LONG hair, went bak to counter, manager said something o the back in Spanish. Met owner BRUCE offered NO APOLOGY for mistakes at visit but was able to speak about how great he was as an owner. I dropped the Hardings name as a previous employer (Many years ago I worked at BK)and he spoke of the Hardings as they were ebst friends. It has been my experience that the hardings would have never allowed HAIR in their fries and if it happened they would have apologized and offered to make it "right"---all I wanted was validation! This guy was a jerk and a fool--his ego got in the way of good service! It's too bad!