Burgess Seed
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Category: Services
Contact Information United States
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Burgess Seed Reviews
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Trener
March 9, 2010
Don't expect your order to come in a timely fashion
Any mail order plants are going to come smaller than we anticpated because of logististic and the nice catelog pictures.
But this company's customer service is terrible. Don't expect your order to come in a timely fashion. Maybe that is because of the nature of fresh plants but if you put the plant on your cover you think you would have enough on stock... It took weeks to months to get my orignal order which was rotten when it got here. So you figure call them up and get some replacements? No way you have to send them the orignal box label to get a replacement which has been over a month ago.
So save the box and anticpate that your order will not be right.
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RicD38
August 24, 2009
Forgot the warranty
This is the worst customer service fiasco I have encountered since the 1970s. Plants ordered are small and poorly rooted. Failure rate was from 80% to 50%, nothing better. This in environment that had a 95% success rate with other vendors.
After a month, sent shipping label as required by company. Waited two weeks for response. I was then informed I would have to wait 6 weeks? Doesn't 4+2 equal 6? Calls and emails to customer service accomplished nothing, very brusk and non-involved attitude.
Who needs this frustration in their life? The season will be over before this company responds, (assuming they ever respond). I've written off the purchase as wasted money to a scammer, and ordered from another firm.
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James
August 5, 2009
Terrible customer service
Any mail order plants are going to come smaller than we anticpated because of logististic and the nice catelog pictures.
But this company's customer service is terrible. Don't expect your order to come in a timely fashion. Maybe that is because of the nature of fresh plants but if you put the plant on your cover you think you would have enough on stock... It took weeks to months to get my orignal order which was rotten when it got here. So you figure call them up and get some replacements? No way you have to send them the orignal box label to get a replacement which has been over a month ago.
So save the box and anticpate that your order will not be right.
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