I recently had an issue with my washing machine—it stopped mid-cycle and wouldn't drain, which was a huge headache, especially over a long weekend. I contacted Burlington Appliance Repair based on their local reputation, and I was genuinely impressed from start to finish.

Speed: When they promise same-day service, they mean it. I called in the morning, and Technician Dima (who was fantastic!) was at my Roseland home by early afternoon. This rapid response minimized the disruption to our household, which I truly appreciate.

Professionalism and Diagnosis: Dima was courteous, wore covers over his boots, and immediately got to work. He quickly diagnosed the issue as a faulty drain pump. Instead of just replacing it, he walked me through his analysis, explaining exactly why the part failed and outlining the repair options with clear, transparent pricing.

The Repair: He had the necessary pump part on his truck, which meant the entire repair was completed in one visit. He worked efficiently and cleanly. The washer is now running perfectly, quieter than before, and the total cost was exactly as quoted—no hidden fees or surprises.

I highly recommend Burlington Appliance Repair to anyone in the area. It's refreshing to find a local company that stands behind its work with a guarantee and treats the customer with honesty and respect. They truly are the experts you want in your home!