Forget contacting anyone at this website, for questions about their product. Expect to be treated rudely, and expect to be confused about about discrepancies on the website, which might cause you to bother them so much for them to answer your questions about a quality smoking pipe. Their jobs must be SO stressful. Many other websites would love to answer your questions about a product that is going to cost you 180-200. Don't shop at buyincredibowl.com buy your product from nmdistribution.com. which will give you them same price but has 4 options of color (buyincredibowl.com only has one choice of color). I was happy that i was given more choices of color, and that they actually sell replacement parts and extensions for the lowest price on the internet. But most importantly they will answer any questions you have with respect.