I bought CA's product several years ago. After several months I stopped using the product which was ineffective. The service was bad.

I attempted to cancel service when CA's first annual automated renewal notice came around, but CA gave me the run around from web page to web page - there is NO CANCELLATION WEBSITE. Finally I gave up and had to contact my Visa Card to demand cancellation of CA's charge debited to my account. Examples of my lastest frustrated attempt at cancellation is attached herewith.

This charade has repeated now for several years. I don't even have the computer to which CA's software was initially downloaded, let alone the "activation code" which CA now requires to effect cancellation.

Is frustrating customer's cancellation CA's policy?