I was promised a promotional price good for a two year period of time. At the end of one year my promo price disappeared and there was a substantial increase in my bill. When I called Mediacom they issued a ticket number and said they would listen to the original phone call, they record all calls. When they didn't get back to me, I called them again. Well to my surprise, they can't bring up a call from a year ago, or so they say. I think they realized that one of their sales representatives, who by the way are paid on commission, lied in order to make the sale and earn a nice commission. Buyer beware, if you deal with Mediacom, you may want to do some recording of your own, to protect your own interest. I will be looking for a new cable/tv/phone service provider. I will not do business with a company who does not stand by what their paid employees are offering to obtain customers. To make it all even worse, their television reception has been horrible on the major network channels for the last couple of months.