I want to inform people about a flaky petsitting business called Cactus Critter Sitters located in Mesa, Az. We were going away for a week's vacation and I scheduled an appointment 3 months in advance to meet the owner of this company. We scheduled the appointment one week before we left. She was supposed to be at our house at 10am. At 10:30 she still hadn't shown up so I left a message on her voice mail to call me if she needed directions. At 10:45 she still hadn't arrived or called me back. I was completely nervous by then and frantically calling other petsitting services. Thank God a neighbor agreed to watch our pets. I called the owner back and told her we found someone else and won't be using her services. If we didn't find someone to watch our pets we may have had to cancel our vacation thanks to the flaky owner of Cactus Critter Sitters. She never did call to give an explanation of her absence either. If you live in Arizona and have friends or family that use petsitting please tell them to avoid this company. I don't want anyone else going thru our experience.