I wanted to purchase Canon Powershot S5IS which was advertised for $249 with free digital slave flash, tripod, lense cleaning kit and screen protectors, onl-line. I then got an e-mail from them immediately asking for me to call them about the order. They told me that if I bought pre-kitted, more expensive packages, I can have them right away. If I wanted only the Camera as advertised, I would have to wait 4 to 6 weeks. I told them I would wait 4 to 6 weeks. After 5 weeks, I sent them e-mail asking for status. No answer. I then called them, and their customer service rep told me that they are back-ordered and it would be 4 to 6 weeks. I told her I already waited 4 to 6 weeks. She said it will be another 4 to 6 weeks. I asked her how can I be sure that I would not be told another 4 to 6 weeks next time. She didn't answer this question and re-iterated that it will be another 4 to 6 weeks or that I had the option of canceling the order. I told her I would not cancel. I asked to talk to management - she told me she is the management. Unbelievable. She then told me to "have a nice day" and hung up on me.