I purchesed two canon cartridges, a pg- 210 xl blk, and a cl-211 xl, from your store at the above location. Upon instilation . I noticed a low ink reading for the color cartridge, but thought nothing of it, because I had just purchased it for $26.99 plus tax.
The color was very dull, and after about 20 copys, the color had faded to the degree that the letters were unrecognizable. Upon returning the cartridge to the stote, a couple of hours later, I was informed by a stote manager Lauran that she could not give me a refund or exchange. she instructed me to contact canon.
I did not purchase from, or pay canon for these items. I have missed deadlines and wasted expensive gas, because of some unwritten policy that you and or canon has created. Iam requesting the $26.99 plus tax, be credit to my account.