I had the worst experience I have ever had as a consumer. I never have written a formal complaint, but this made me go to the BBB. Cappi's Mobile Pet Grooming permanently damaged my cat. They cut her whiskers!!! Whisker do not grow back. I hope they go out of business tomorrow. Do not use Capp's Mobile Pet Grooming ever!!! How can a company that is supposed to take care of and pamper pets actually do more harm than good?! Well, it's simple. With a cat, if you cut their whiskers, they will be screwed up for life... that's how.