In the 6 years I have had my Viking Range I've had nothing but aggravation. After 6 services calls for the same issue that couldn't be resolved in the first 6 months they replaced the range. The laundry list of things that have gone wrong with the replacement are too long to list, but this last issue has put me over the top. I called Carl Schaedel for repairs on my self-cleaning oven that was no longer working, and a crack on the inside glass of the oven (no idea how that happened). I was quoted prices for both the latch & the glass. When they sent the repair person out he replaced a faulty latch which had disabled the self-cleaning function, but had the wrong part for the glass replacement.
Their solution was to reschedule a 2nd service call with the correct part. This entailed an additional service charge which I would not have had to pay had the first call been handled properly. When they finally came back (almost a month later)I was surprised to see that the bill was $28 more than the $30 price I was quoted. I shouldn't have been charged any additional labor costs, and when I questioned the difference in price the only answer I got was that if I didn't pay it they would remove the part.
I am finished with Viking, I'd sooner by a GE or Kenmore, and I will never use Carl Schaedel again!