"Consumer Reviews on Companies, Products and Services"

CastleRock, Inc.

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Category: Home & Garden

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Iowa, United States

CastleRock, Inc. Reviews

M. McG July 9, 2009
Contract Renewal
I purchased a home security sytem from this company in June 2006. I called them in April to inquire about the expiration of this 3 yr. contract. I was told it would expire in June. Nothing was said about a 30 day written notice required to cancel the contract. Since I failed to do so the contract automatically was renewed for another year. I was told failure to pay another year of service would send my account to collections. I have contacted the BBB and the local media and the State's Attorney. I am now researching legal options. Any reputable, honest company would contact their customers in advance of the renewal date. This company needs to be exposed for total scam artists they are. These are deceptive business practices and should be illegal.

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