Dear Sir, I Syed Zafar Ali applied for hong kong visa for me and my family .We applied for our visa through cathay pacific airline solerepresentative Mr tabraiz . We applied two months before our flight and bought the tickets . We started our journey from karachi ( Pakistan ) to Singapore and went to kualalumpur by road . We planed to stay in kl for 15 days and then go to hong kong to see diseny .We extended our stay in kl just to get the visa but we were shocked to hear that there was some delay .All the documents which were required was given to cathay pacific airline . Due to their fault and inefeciency we could get the visa on time . We reissue the tickets via Bangkok as we did not have the visa to go to hk and to karachi via hk although we bought the tickets two months back . This cause us a great deal of emotional and financial distress. But now two months after coming back from vacation we are getting the visas. This delay ruined our vacation . Kindly guide me whom to talk to or email to resolve my problem . Thanking you in anticipation. Syed Zafar Ali.