I had ordered a catnapper recliner. The money was immediately taken out of my account, but no correspondence on when it would be delivered. I waited three weeks with no word. I then called the company and was kept on hold for over a half hour. I then e-mailed the company and they were very apologetic and they would get right on it. Heard nothing for 2 weeks. I then called again and was put on hold a second time. I e-mailed again and I was told the Home Direct had my chair. Called Home Direct and they had nothing in their system from Cymax. E-mailed Cymax again and they blamed it on Home Direct. Nevertheless, I cancelled my order. Now I have yet to get my money. DO NOT ORDER FROM THESE PEOPLE