I ordered the trial and clearly read the terms and conditions, which states that you need to contact customer service within 14 days after you order to cancel your membership and not be charged any more or receive any additional product. I sent an email since it only specified that I needed to "contact customer service to terminate your enrollment within 14 days of the date that you enroll in the program". I received an email response from customer service saying "Thank you for your email and update". It told me if I had "further questions" that I could call their number. I was also given a "ticket number" and the status was listed as: closed. This told me that my account was canceled and I would not be charged any additional money or receive any additional product. However, I saw a $149.95 charge on my credit card and I was furious! When I called, I was told that my account was never canceled because I didn't have a "cancellation number" and the only way to get one is to CALL customer service. I sent proof of my email response and asked them to justify in their Terms the wording "contact Customer Service" NOT "call customer service". I was only told that I had to email them with a refund request and they would get back to me in 3-5 days. Within an hour, I had a "deny refund" email. They told me that because my account was still open, I would be charged and that I needed to read the terms and conditions. I think THEY need to read their own terms and conditions!

My plan is to dispute this as an unauthorized charge with my bank. I will also report to BBB (which there are already several complaints!), and I encourage everyone to do the same! I have looked into small claims court as well. I'm sure I will never see that money again. I am so upset that companies like this are still in business, and I helped contribute to keeping their business going...Very disappointing.

I purchased a 'trial size' tube of this tooth whitener for 99 cents as directed in Cosumers Digesty and they billed me for a month's supply. It is the size of a skinny tube of mascara and they said that the .085 oz (2.5 ml) tube IS the one month supply and that the 99 cents was for shipping., next thing I know my credit card was charged 149.95 cents for some "membership" I was never informed of this, never by no one, its totaly illegal and this people should be in jail, for this, I want my full refound my name is Stanko Tomic, credit card ends with 1063, someone do something about this please, thank you

I ordered Celebrity White Teeth on line on January 15, 2010. It said if I did not cancel order within 14 days I would be billed $149 on credit my credit card. I did not receive the product for 14 days. I tried to get in touch with Celebrity White Teeth but was unable. I wish to have this charge removed from my credit card endiing in 6422.

Thank you very much.
Kay Havard
[email protected]

I just reviewed my account online and noticed a pending charge of $149.95 from Celebwhitecs.com. I reveiwed my paperwork where I did order the $0.99 free trial offer, and nowhere is there anything regarding a membership fee or cancellation information after 14 days. I placed my order on February 4, 2010 and received the product on February 11, 2010 (which I have not yet used), so I guess the 14 days began the day I placed my order.

I called the number that was on the charge (877-262-4128), and was told that all he could do was to cancel the membership to avoid any future charges, and that is was non-refundable. I didn't even know I had a membership with them. Then he stated that I had to send an email ([email protected]) to request a refund. And I would receive a response in 3-4 business days.

This just go to prove, why I don't buy crap online. Please do something about this ! ! !

Laura
[email protected]

I looked at my bank statement Monday morning and $149.95 had been with drew from my account. I called the number and they said yes we can take care of closing the account. Never telling me that when I do, there is no chance of ever getting your money back or getting the product. They gave me an email address and told me exactly how to go about getting my refund, fully aware that I wasn't ever going to see these people returning my money. Did the email thing and so far, I have been refused 6 times by them. I just keep calling. Filed a report with BBB. We will see how that goes but these people need to be brought down. Keep emailing and calling.