Cell C
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Category: Electronics
Contact Information
South Africa
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Cell C Reviews
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Mike
April 15, 2009
No Service from Customer Care
In July 2007 I came from South Africa to work in South Korea. The first thing I found was that I could not send or receive SMSs from any network in South Africa.
I contacted them all – Vodacom was concerned, investigated the matter and repaired it after about 3 months. MTN never bothered to reply. Cell C told me that they could not help as the contract was held by AutoPage. I contacted AutoPage who said that they could not help as CellC were the service provider.
And so it went back and forth between CellC and AutoPage. At least I could send SMSs to CellC numbers so I gave up on trying to get CellC to fix the outgoing SMS problem.
Now something has changed and I can not even send to CellC subscribers. Vodacom subscribers can receive and send SMS – MTN don’t reply.
I have again mailed CellC, explaining that I am in South Korea and this problem has arisen. As expected, I got a curt reply – They cannot assist me as my sons contracts are held by AutoPage. I can call AutoPage on certain numbers.
I replied, pointing out that I am in South Korea, could they please give me an e-mail address for AutoPage – no reply. I wrote again. No reply.
When my sons contracts expire I will renew with Vodacom – they are more expensive but a FAR better service. CellC Customer (don’t)Care can go fly a kite – they are useless.
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lucillew
April 14, 2009
Handset and contract
I am rather upset with the service from CellC. On the 26th February 2009, I took out a control chat contract. However 6th day into the contract I had a problem with the handset a Samsung D9001 which was handed into the store (Mall @ Reds) for repairs or swopping of handset as it was within the 7day guarantee period. To date no correspondence has been received. On Saturday (11.04.09) I go into the store to find out the status of my handset, and told sorry it’s not repaired or replaced. Furthermore I was not contacted at all to advise me what is going on. I find this rather upsetting if this is the manner in which your company conducts business. Whatever happened to customer care?
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elnor Langenhoven
April 7, 2009
Do not deduct monthly payment and treats it as a bad payer!
I took out a contract in 2006. Deductions was made via debit order.
Since November last year, no debits were deducted. I also did not receive any mail from Cell C, which means NO BILL!! I went to a Cell C Shop in Garden Route Mall, but my account could not be entered becauce I DID NOT PAY!!! I gave Cell C the authorization to deduct money out of my account, if they don't, I cannot be treated like a BAD PAYER, as I currently am!!!
AND, when I urgently needed to make a small Loan from the Bank, I couldn't because MY CELL C ACCOUNT WAS NOT PAID!!!
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Lindiwe
April 6, 2009
lied about the services they provide
I TOOK UP TWO PHONES ON CONTRACT WITH THE INTENTIONS THAT I WOULD BE GETTING ALL THE SERVICES REQUIRED i took up a 3g phone they didn’t bother telling me that Cell C doesn’t have video calling services it has Google but I cant even access it because I’ve been tolled that my phone is a new model and cell c dose not yet have internet settings for it, I have been tolled that I would be able to recharge my account even though I receive a 100 free call minutes which of course was blatant lie I have tried recharging several times on both phones but with no success Cell c offers poor services even when you need to talk to a consultant you need to make sure you have all the time in the world because it takes a very long to be assisted I want out of this contract but their telling me that I would pay a penalty fee and pay for the rest of the months ahead why should I when they are the one’s who didn’t keep their end of the bargain they made fake promise and now I have to pay for their bad services… I am gowning to the media with this because I have tried to get some assistance from Cell c but no one gives a DAM! I don’t want to use their services any more I am disappointed and regret my disunion on taking a contract with them I WANT OUT THEY LIED WHY DO I HAVE TO PAY FOR IT?
Lindiwe Sibanyoni
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Louis Courtois
March 9, 2009
refusal to answer all queries
1.I have asked for compensation for lack of service. They refused
2. Theu do not send me my bill.
3. They promise to resolve simple complaints, but do not do so.
4. They assure me that I will receive an SMS to answer my query, but it never arrives.
5 They do not have sufficient service to handle all calls.
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MW Tjale
March 4, 2009
Wrong Delivery/ Cellphone
On 19th February 2009 my contract phone expired and was legible for an upgrade, Siyabonga Mkhize from Cee C called me and explained to me that I have to upgrade and I will receive a new phone, he then e-mailed me two kinds of cell phones to have a look and choose which one would I go for. It was a Nokia 3110 classic and a Samsung j750. I choose Nokia 3110 classic but to my surprise they delivered a Nikia 5000 which I dont want.
I e-mailed Siyabonga and told him that I dont want what they send cause that's not what we agreed about. He promised to call me back till now he is even not responding to my e-mails. Please help me get what I bargained for.
My name : MW Tjale
Contract number 084 490 2918
contact number 073 379 1221
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Patrick Cleary
February 19, 2009
contract renewal without authority
As above, first correspondence 24 October 2008. No response to numerous faxes, telephone calls. They do not respond to threats of legal action, I am at my wits end. PLEASE HELP!!!
Patrick Cleary
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Pikkie Langenhoven
February 16, 2009
Contract Cancellation
I have been trying to cancel my contract with Cell C now for more than two, almost three years. I have faxed cancellation letters to them which they deny. I phoned Cell C once more on the 21October 2006 and spoke to a lady with the name Lindiwe. Then I spoke to Busisiwe. They gave me a Ref no. The no was ref:1522304. I called again on the 18th of July 2007. I phoned again on the 13th of February 2008. I spoke to Zandile. She gave the phone to the supervisor. Her name was Nikiwe. All of them telling me that I have not submitted a cancellation letter or fax.
Today is 16 February 2009 and I am still paying a monthly subscription for a phone that I have not been using for a very very long time. I am talking about much more than R 4000.00
This is absolutely ridicilous. I have faxed and e-mailed them today for the very very last time !
Cell C...Never again !!!
My next step now will be to hand them over. I should have done this a long time ago.
My contact no, 083 227 5029
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zukiswa
January 26, 2009
cancelation of agreement
my contract ended on december 2008 but the fax number that cell c uses to cancell does not go through .
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Kim
January 22, 2009
NO SERVICE
My sim card was blocked due to the incorect PUK number being entered five times as I attempted to contact cell c but go no prompt to speak to a consultant.
I eventually found the number to type into the phone online and spoke to a consultant. I was advised to email my complaint. I received a reply stating that a new sim card would be delivered to me, at no cost.
The sim card was not delivered and I telephoned cell c and was told that it is "on the way".
I have sent about 15 emails to them and they have received my emails but, nobody replies to me.
I advised them that I was going to cancel my account and still received no response.
I have two contracts with cell c and last night, while attempting to make a call, received an sms advising me that my account had not been paid.
I sent them an email this morning advising them of the sms received and, that my account has been paid every month. The email was received and yet again, no response from cell c.
I have now canceled the stop order with my bank as I have had no service for 2 months and have been billed for it.
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