I took out a contract with CELL C about 10 months ago, they offered me a J750 which i thought is a quite nice phone, but i had slight problems with it two moths after i got it..I didnt think it was a big deal and just ignored it...Lastnight the phone just went dead...im taking it in for repairs toady.. so i wanna see whats the verdict.

And from what ive heard the J750 gives a lot of problems, but yet they are still persuading the people that it is a good choice..

Cell c sucks, and Samsung...

Hi, my husband took a contract phone from cell c, on behalf of me, they give me R100 free minutes every month, but I hardly use that minutes, when I listen to my balance, I always hear that I have no more minutes left, my phone is always over R700, this month is R800, for minutes thats I havent dilled, please help me about this matter because me and my hubby are fighting for over using the phone, which is not what I do.

In March 2008 I ended my 2 year mobile contract with Cell C, which was expiring in June 2008. I had the cancellation confirmed numerous times by Cell C. In July I realised that I was still being billed R280.00 p/m contract fee by Cell C, which via debit order, which they had clearly NOT cancelled. I complained about this to JAMES DIGHIPE on in Cell C's "customer service" department on 21 August, at 11H52, ref. no. 2444891, as they had billed me for August as well. Cell C had now taken R560.00 of my money, for an account I had cancelled FIVE MONTHS earlier. James promissed a refund for the full amount. NO REFUND. On 2 Sept, at 13H50, after 30m minutes of holding, calling back and asking for Management, I tracked down Molta in their "Director's Offices" via the Sandton Head Office. Molta promissed I would have a refund for the full amount in "7 working days". Ref no. 2473926. He promissed to call be back to follow up. NO REFUND, NO FOLLOW UP. On 17 Sept, I spoke to Nthabiseng Wessie, also of the "Director's Offices", who promissed a full refund in "3-7 working days". Surpise! NO REFUND.

I received the following response after posting this exact complaint on www.hellopeter.com:

Hello reniers Thank you for bringing this matter to our attention. Kindly be advised that a strict instruction has been sent to our billing division to process the necessary refunds onto your bank account with immediate effect. Please note that once confirmation has been received, we will advise accordingly. We would like to assure you that this is not the norm at Cell C, nor is it the level of service that we aspire to provide. We extend our sincere apologies for the sub-standard service that you may have initially received. For further assistance, please feel free to contact us on: [email protected] Regards, Nothando [email protected]

I called on today, 30 Sept, after another week of waiting, and ofcourse, STILL NO REFUND. Not only that, they cant even pretend to assist me as their "Customer Service" and Accounts departs' systems are "down". Take a bow Cell C. Poor, very poor.

This is terrible... I went to a Cell C shop a week ago to upgrade my contract.. I upgraded to the Nokia N81 and paid them the money and they said that they dont have any of the phones in stock. They said it will come on wednesday but it didnt...they've said lies like only one phone came and then it ddnt come.. What the flip! They a cell phone shop with no cell phones!! So anyway..now I have to wait another week...how frustrating because I really want this phone..

Three weeks ago I wanted to upgrade to a phone with GPS. I had my eye on the HTC's, but asked to see all the phones with GPS. I decided to go for the HTC-S710 as it was also in this batch. I also wanted to step down from the 100 anytime minutes to a 100 off peak minute contract. For this I was advised that I can take the HTC-S710 at a once of fee of about R400. When all the paperwork was done, one of the other counter people informed us that the amount is about R1000 and not the R400 as indicated. All of this took some time and so I decided to stay on the 100 any time contract so I can get going. When the phone was handed to me I was informed that it has a 85 day exchange warranty for any product problem not related to physical damage or water. In the following week I tried setting up the internet and found out it had no GPS. Eventually we got the internet set up, but leaf locate still did not work. With in the following two weeks I learned that leaf locate is only a map download facility. There is no map guidance on this phone. I also purchased a micro SD card for the phone and then determined the slot is not working. Two weeks after I received the phone, I took it back with the complaints that the internet is not working and the SD card slot is faulty. They took the next hour in setting up my internet and then booked in the phone, because the SD slot is faulty. This repair would take four to six weeks. I had to leave so I just let it go. When inquiring about the exchange policy and in the following week I was told that there is only a seven day policy and the contract can not be reversed, because the phone packaging was opened. This means I got a phone for more than I wanted to pay monthly that hasn't got the functions I asked for. In other words, they are getting my money, so why would they care. I asked if they could reverse the contract and I live out my current contract for the remaining 3 months with the hope of new releases with my requirements, but this was declined. Like I said. They are getting my money, so why would they care. This is the service you can expect from Cell C in general as I get very little feedback from the customer services. The store where I signed the contract is in Menlyn Park shopping center, the Cell C shop next to Standardbank.