In January this year, I was contacted by a Cell C consultant to renew my contract and upgrade my phone. The consultant convinced me that the SAMSUNG J750 was an excellent choice. However, I noticed that the phone had poor reception and I received numerous complaints from people trying to contact me saying that my phone was always off.

I reported the matter to Cell C, and a person was sent out to evaluate the reception problem. I was told that there was definitely something wrong with the phone and needed to contact Cell C as he was not able to anything.

I contacted Cell C and was told that I should take my phone in to one of their stores and it will be sent through for an upgrade. I visited the Greenstone Hill branch on numerous occassions, however they were not able to do anything as they have no loan phones in stock. They did take down my details, however, months have gone by with no response. I have been sending regular emails to the customer services division and still nothing has been done. In the meantime I am sitting with a phone that I may only be able to use if it is able to pick up reception. In emergencies, my cellphone is not operational. whilst I am in the middle of a conversation, the phone cuts off and I am still expected to pay for my contract!!!

It's sad how even if you an outstanding amount, Cell C will still not remove your name from ITC “Cell C does not remove names on ITC, however we only update your status”. If you pay something, especially if it's a measly amount like R700, why cant they take your name off ITC. They have probably never had to struggle with getting finance.

It's a sad affair when a 'popular' company like Cell C really does not give a rats ass when their clients are going through a difficult time (even if they told them they would be late with payment).

I was contacted by an agent and with this I received the Cell phone without a SIM card, after 2 months I am billed but I have no service from CELL C. I have no help from them they refuse to listen to the complaint, I don't know what to do any more, I am paying for a service I don't have. I have a stack of correspondence from myself to them where they just don't have the decency to help.

CUSTOMERS MUST BECOME AWARE ABOUT CELL C 'S FRAUDULENT BILLING SYSTEM. CELL C CONTINUES TO BILL CLIENTS EVEN THOUGH CONTRACTS ARE CANCELLED. I CANCELLED MY CONTRACT AFER TWENTY FOUR MONTHS. I WAS BILLED FOR THE TWENTY FIFTH MONTH. THE STAFF ARE ALSO TRAINED TO DEFRAUD THEIR CLIENTS. INTEGRITY AND FAIR BUSINESS PRACTICES ARE NOT PART OF THIER CUSTOMER POLICY. PLAINLY CELL C IS IN BUSINESS THROUGH FRAUDULENT WAYS AND NOT BECAUSE THEY ARE COMPETIVE. THEY DO NOT UNDERSTAND THE MEANING OF FAIR. THEY MAKE EVERY EFFORT TO DEFRAUD THEIR CLIENTS. I HAVE NEVER HAD ANY JOY WITH THEM SINCE HAVING TWO CONTRACTS WITH THEM. MY OTHER CONTRACT WHICH WAS INSURED BY THEM WAS REPUDIATED, WHEN I HAD A CLAIM. THERE IS EVERY EVIDENCE THAT CELL C HAS NO INTEGRITY.

IT IS FRUSTRATING DEALING WITH THE CUSTOMER SERVICE AS THERE IS NO SERVICE. WHY IS A COMPANY LIKE CELL C STILL ON THE MARKET. HOW DOES ONE REPORT THIS UNFAIR BUSINESS PRACTICE TO ENSURE THAT OTHER UNSUSPECTING CLIENTS ARE NOT TAKEN FOR A RIDE BY THIS COMPANY. THEY SEEM TO BE THRIVING IN THE MARKET ONLY BECAUSE THEY ARE DEFRAUDING CLIENT. THEY WILL NEVER STAND A CHANCE WITH THEIR COMPETITORS AS THEY LACK PROFESSIONALISM AND HONESTY. THEY WILL NEVER BE ABLE TO MAINTAIN HIGH STANDARDS LIKE VODACOM AND MTM. THEY THRIVE ON THE UNSUSPECTING.

Hi, my husband has 2 contract with CELL C for a few years now. September last year my LG KG 800 CHOCOLATE phone just went completely white. It was in brand new condition. At first the Chatsworth branch refused to take it in to repair & then later in Nov 2007 they sent it to Ixia for repairs. 2 Months passed & they did not call me. January, I called the Chatsworth shop & was told that the repair center were still waiting for parts. Eventually in Feb. the lady from their branch called to say that the phone could not be repaired due to a fault from the repair persons side & that they were going to replace my phone with a brand new phone. A week later my husband goes to the shop to collect the phone & is quite shocked when they hand him a second hand phone with scratches all over the front & back. They then denied the brand new replacement and said that they will send the phone back to Ixia & get the covers replaced.

On the 26 March the lady at their branch e-mailed me that the phone will take 1.5 weeks to return. Once again 1.5 weeks later she calls to say that they cannot find replacement covers & would like to give me a second hand samsung 900. I have tried on several occasions to contact the repair person at Ixia but to date he has not made any reply to my e-mails or messages. I have had no contract phone for 5 months now. I am still paying the contract amount. I also called the CELL C toll free no. several times & at 1 time really believed that someone was going to assist me. From the beginning I have had to deal with lies and don't care attitudes. I have never in all my life experienced such horrid service delivery. I am so stressed & frustrated.