Cell C
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Category: Electronics
Contact Information
South Africa
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Cell C Reviews
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October 7, 2007
Poor service
My copy of a letter written to cell c says it all.
Good day
I have to say that slowly but surely cell c is making me absolutely GATVOL. I have no other way of putting it.
The last time I received a statement was 2007/06/08. The last time I received itemized billing was 2007/04/12 and only after I requested it. I have FOUR accounts on which I pay for itemized billing so I think that you need to refund me the money that I have paid up to now. R60 /month over 6 months amounts to R360. You people are ripping me off and I am sick of it. It also doesn't help to send me six months worth of itemized billing in one go now. I need the bill same time the debit goes off my account.
You are quick to take money from my account, on the 28th already but your service as far as timely accounts are concerned aren't worth shit. I requested that my statements be mailed but still NO LUCK!!!
Two of my accounts (numbers ending with 4747 and 4757 respectively) were changed to control chat and only after a visit to head office in cape town was it actually done after much frustration. This month these numbers have not been recharged!!!
Also my account was debited with more than R800 this month. IMPOSSIBLE!!!
Two control chat 100 accounts and the other two cannot be more than R150 each.Please explain this, I do not have a statement to check this.
Your ad on this email asks think about switching. You damn right I'm thinking about switching.
Believe me when I say this. I am going to search the net for every possible forum to complain about this. I am going to post as many complaints as I can over the next few months until you resolve my complaints. It is not an empty threat. I have a lot of time on my hands. I am going to blog the hell out of this as well. Get your act together.
I work physically hard for my money and cell c is not giving me my moneys worth. Believe me , I have seen for myself.
I J Ketterer
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September 20, 2007
Incompetance
We have 2 cell contracts with cell c and have been customers with them for maybe 5 years. Cell c never ever responds to a complaint in 24 hours and if they promise it will be dealt with in 48hours, you can be assured that 2weeks later it has not been dealt with.
We gave cell c 2 months notice to not renew 1 of our contracts that were going to be due for renewal. After maybe 5 e-mails and 5 calls they finally said that it would be done.
when the time for this contract to be canceled came, it was not canceled.
Were we were going to use airtime till we opened a new contract with a different network, we could not do so since this current contract was still in operation. After contacting cell c everyday via e-mail or their customer care no. there was not any improvement.
The phone was used and since we were unable to put airtime on it, there were charges incurred.
I spoke to cell c and they finally agreed to a credit.
Now they want to credit me with R76.00 when the bill for this account is R500.00.
Had cell c done their job, we would have opened another contract then and there would be no extra charges. I do not accept that I need to pay this bill since we gave them adequate time to cancel, being 2 months notice and they did not. We complied with the rule set out to us by cell c.
we would have opened another contract as planned as soon as this 1 was canceled.
in the mean time we were planning to use airtime on the same no. as it would be prepaid till the new contract was active.
This is their problem and now i have a contract with vodacom which is going well.
I do not need to pay a bill which should not have been existing had cell c done their work.
Their customer service is pathetic as they will reply to your e-mail only once you have sent maybe 6 e-mails to them. This is pathetic.
Please can I have some feedback because I am now fed up with their incompetence.
Thank you,
Risha
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March 27, 2007
Cell C got a shocking service!
I moved to an Active Chat 220 in February this year. Cell C politely forgot to bill me in Feb and double billed me in March. Now for a conservative cell user (Average bill of R600 per month), a R1000 bill nearly made me faint. Well I first lodged my complaint on the 08th March 07 and to date (27.03.07), nothing has been done. I have even gone as far as emailing the CEO. Not ONE person at Cell C understands that I want a credit and I want to pay off that subscription bill not invoiced in Feb, over three months - NOT ONE PERSON! I have been told that they don't do credits, that I have to manually pay them back the payment arrangement as there system doesn't allow for highly complicated things like what I asked for, AFTER signing an acknowledgment of debt! I have never signed one of those before - the irritation is that they are making THEIR mistake MY problem! I have now had it and have quoted the CEO's office with Cell C's Code of Conduct with no response yet... They do say you can complain to Icasa or take legal action... I think Ill try Icasa first. This has now gone from a simple query to me fuming over the worst service I have ever received from any company... Ill be canceling my contract as soon as I can...
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March 19, 2007
Cell C makes false advertising!
Re: Cell C
I am very disappointed in Cell C as I have been a loyal customer for nearly 5 years with 2 contracts. One still active. Last year Aug 2006 I was contacted by one of your sales agents asking me to extend my contract that was expiring that year. I was not keen, until he offered me a Nokia N80 making it sound like the best, most advance phone in its range. I even took out insurance to protect this wonderful phone. Beginning Nov 2006- 3 months later the phone stops charging. I took it to a Cell C shop in the Sanlam Centre Ranburg where 2 shop assistants told me that I have to pay for the repair and it will take up to 6 weeks. I refused to believe them as I have a contract phone, and asked if I could phone head office from their phone which they also refused for me to do. Eventually I had to ask them if they scream and shout at all customers the same way. What an upsetting experience and appalling customer service. I then phone IXIA who fetched my phone from work and delivered it within a week stating that there is nothing wrong with the phone. After trying to charge the phone on 2 different charges without any luck, I sent it back on the 16 Nov 2006. It is now more than 2 months later, several phone calls with different answers every time, and no one phoning me for an update or follow up on the phone. The latest excuse is they are waiting for software as the phone needs an upgrade. Such an advance phone needs a software upgrade after 3 months of it being desperately forced unto me, making it sound like the phone of the century??? I call this false advertising and theft...
Please attend to my matter urgently or else I will have to take it further.
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