Ordered over $300 worth of champagne on 12.05.08. Emailed and left messages to respond when order would be received, no responses. Kept calling until a live person answered. Debbie, said one product was on back ordered - of course no email letting me know this, the other had not been shipped yet. I requested to cancel entire order, she agreed. I also filed a complaint with my CC company and reversed the charges. Highly recommend staying far away from this merchant. Non-responsive, charges credit card, no product.

On 11/4/08 I placed an on-line order for a case of Shiraz. That same date, 11/4, I got an e-mail that order was received and credit card charged.
When order not received I sent an e-mail inquiry - rec'd a response stating that customer service would return my call within 24 hrs.
When call not rec'd I called the 800 number, spoke with "Dbbie" who told me I should have the order by the coming Wed, 11/24.
Order has not been rec'd, I have sent numerous e-mails, left numerous telephone messages, tried their "live on-line help" with no response.
The credit card charge on Nov 4th is shown on my latest statement.
James Torok
941 366-0506