I placed an order for the Celtrixa Beauty Butter after hearing their ad on the radio. They told me that I would receive a confirmation e-mail and a welcome packet within a week of ordering. I never received either so I called them to cancel and the customer service number they gave me didn't work; so I sent them an e-mail. One week after sending the e-mail I get a reply saying that my complaint had been given to their top representative. Then after checking my card balance I realized that they still charged my account after the order had been canceled.