This lending company is by far the worst I have ever encountered in my 43 years in finance.

I have never experienced such aggression and harassment from a loan company over minor issues. An example: our mortgage payment is due on 1st of each month. On the 2nd they make multiple calls to my wife on her home phone (leaving messages "when will we be paid") calls to her office number despite being told she cannot tale personal calls and calls and sms to her cel phone. All this is for being 'ONE DAY OVERDUE'.

If ever you consider borrowing money on your home DO NOT use Central Trust unless you enjoy harassment. I have now asked for the complaints procedure and the address of the Ombudsman as this is just unacceptable behaviour in a civilsed country.