WOW what a horrible company. I never signed or agreed to a contract but when I tried to cancel my service after less than 60 days of bad service they charged me a $200 early cancellation fee. The problems conveniently started after the 30 day trial period. I had no issues with the Internet except for slowness in the first month. The first problem what with my initial bill. They charged me over $150 for an install that we opted to install ourselves but the guy who installed the outside line knocked on the door and handed my wife a splitter and said to plug this into the home line and then the modem into that. we did not need a splitter since we don't have a phone line. they charged us a install fee and a rental fee of $14.95 per month for the splitter. I could purchase one for less than $5 at any radio shack. after arguing with the CSR for over a half an hour they finally agreed to let me file a formal dispute. That has not been resolved as of yet. After the 30 days I had to reset my modem approx every 10 days or so to get Internet access. this past Monday my Internet was out completely that was the final straw. I called to cancel my service and that is when they informed me i have a "verbal" contract and they would be charging me $200. After speaking with several supervisors and over 2 hours of my time I was able to get a call back 2 days later from someone who claimed to be higher than a supervisor and they finally took off $180 of the $200 early term fee. DO NOT EVER USE THIS COMPANY FOR ANYTHING!!! If you are with them now cancel if you are thinking about using them DONT! you will regret it.