After about 6 hours on the phone today, our phone battery even died, we have called time warner cable and are switching over to their services within the week- bundling our tv, phone and internet will save us $100 with twc. We are still at this moment on the phone with centurylink trying to get our internet running. After an apparent outage last night, we lose connection every 10 minutes or so for about a minute or two. This makes it impossible to do any conference calling, streaming etc. They can't fix it, they have no clue-we've gone through 2 modems and nothing. They can't even figure out how to test the line-the one woman was so stupid she just transferred us. I don't know why they make notes on the account as no one reads them -they continually ask the same thing over and over. I am done with them- had them for 7 years and august 7th i'm done with them. I would suggest NEVER using them. They have changed names from sprint to embarq now to century link-that should say something. pathetic...