My husband & I have had CenturyLink (formerly CenturyTel) for nearly 10 years. My husband called in March of 2011 to see if they had any deals for DSL & landline phone since we had been loyal customers for so long. They told him they could reduce our bill to about $60/month with no change in service. The bill was incorrect in April; they assured him it was taken care of and told him the amount to pay. Same thing happened again in May, and again in June only this time the bill is now $170 because of late fees. Apparently, no one made a note in their computer about any of the conversations with us. No record of employees telling us the "correct" amount to pay. No record that we ever contacted them. Simply put, they are deceptive, dishonest, and unethical. They are also very rude and nasty. And the DSL service is worthless. We have continuously called tech support because our internet connect keeps dropping. They offered to reduce the speed, but of course, not the bill.