After over 20 or so attempts in an eight-week span and being bounced around, I couldn't get my FSA "approved" Claims paid even when it had been entered into their system. First, after about six months or so of having FSA deduction from my pay check, it was only about 2 months ago that they finally set up an account for me in their system. No one seems to know what's going on at this company; follow-up, and follow-through, is extremely poor. Been told a check would be cut a few times however, with no check received - needed to chase again and again, only to be told something different each time. I have been lost in their poorly integrated business structure, being tossed around and playing cat-and-mouse with their customer service reps. This Company should not be in the business of managing benefit accounts.