Charter Communication is the only ISP I can use in my neighborhood and they act like it. I signed up with them in Jan '07 because they were running a "special". $100 rebate on modem to sign up for new service. It was a joke from the get go. The left hand does not know what the right hand is doing there! It was a 3rd party company that was offering the rebate, not Charter. And there was no liason, no communication between the 2 EVER.

I have been trying to get my $100 refund for 8 months. THERE IS NO NUMBER BUT AN 800 number and it is to people who do not understand, whom I cannot understand, who put me on hold up to 15 minutes, will not let me speak to a supervisor, just keep me on hold.

There is a "live chat"... they cannot help me there with this particular problem.

There is and email contact... they cannot help me there with this particular problem.

They guard their contact information like it was Fort Knox. I don't think anyone really works at Charter... I think it's all done by auto generated response systems and people over seas.

Thank you, Kathy Shields