My 90 year old mother has a bundle package with Charter paying $140/month for a two year contract. Charter offered a $100 bundle without the premium channels. So my mother opted to cancel and go with the cheaper bundle even with the $150 penalty she would save in the long run.

On her next bill Charter not only did not give her the less expensive package but started charging her $60/month more than before.

So far, Charter, after hours on the phone with charter, and after many lies, I have gotten nowhere.

Charter is a den of corporate thieves.

Last year we went through a similar fiasco with Charter...they added services that were not requested.

Maybe if enough people complain, these theives will be stopped cold be someone.