Charter Communications is the only game in town in Saginaw Township, Michigan. The local government set Charter up to rip off the citizens with no competition. Can you believe it? Who in this day and age doesn't do the right thing and set up a competitive services provider situation. Well, I can tell you who - the Tim Braun and the government of Saginaw Township in Michigan. The township is probably getting huge kickbacks for eliminating the competition and perhaps even some things that are not being made public... While DirectTV is available, they are the same kind of predator as Charter. Set one price and then hike it up...They're all ripoff artists in the end...Stay away from Charter, they are the worst...just enter "Charter Communication complaints" into your browser and you'll see so many hits it will take your breath away...They are not only predatory but their so-called customer service is trained to lie and to frustrate customers (hang-up in the middle of the call, can't find your account, you're not on the account, etc. etc.) who are wanting to get rid of services. Deals are not deals for very long, the hike up the pricing even before your agreed to deal duration expires...Don't take my word for it, just read what's on the Internet...

I recieved a charter communications bill in the mail, called the number and found out that I owed 137.79 on a bill. I am not paying the bill. Someone at 6300 Olive has stolen my Identity, also in the past. I had to file numerous police reports on this person at this address for fraud! I've never resided at this address. I'ved always lived at 1815 N Hanley. Thank You.

Today, at the hands of Charter Communications, I had the worst customer service that I have ever experienced. Two weeks ago we scheduled a service call to expand our existing service from an old house to a new house that we had constructed next door. I took vacation time to be home for this service call. This morning I confirmed the appointment which I was informed would occur between 1:00 and 3:00. By 3:45 no one showed. I called Charter and explained the situation, I was put on hold and disconnected. So, I called Charter again, explained the situation, was put on hold and again disconnected. So, I called a third time, explained the situation including the two disconnects and asked that, if a disconnect happened a third time, that the customer service rep please call me. I was told that Charter is not set up to do that. The service rep, Jennifer, then informed me that Charter's records showed that they did not have a service call scheduled at my address for today. I expained a second time to Jennifer that I confirmed the service call earlier today. She said that she was sorry but that she couldn't do anything about that. I asked to speak to her supervisor. She put me on hold, checked back with me twice to say that she still had me on hold and finally said that the wait time would be about 25 minutes. I asked that she have a supervisor call me so that I wouldn't have to wait. She said that Charter was not set up to do that. I will be disconnecting my Charter service this coming week and I urge any customer who values even decent customer service to avoid Charter Communications.

My experience with charter communications has been a nightmare!

I have been trying to establish communication services with charter for three weeks, to include Cable TV, Phone, & Internet. The following list is a brief summary of some of the problems I have encountered.

-I was told I would get basic & expanded basic cable TV, Internet, and phone (with free long distance) for $69 per month for a year. This was confirmed several times in the process of contacting charter. After several services were installed, I was then told the price would be in the $130 range, which was $60! more than I had been told and had confirmed on several occasions.

-I was told I could get three outlets installed (one with a digital box) for the basic installation charge and so I ordered three outlets. The installer/contractor who showed up for the installation of the cable TV said he had a work order to install only one outlet. I told him what I had ordered and what I needed and he acted as if I was doing him wrong, he stated he would need $10 per outlet for the "additional" outlets and required a $60 deposit no matter how many he installed. I was never told I would have to pay a deposit to the cable TV installer(I had already paid an $80 & $30 deposit during the first installation appointment, in which charter reps installed the internet and phone). I went ahead and paid the $60 deposit and had one TV connected.

-Following the initial mess up with the two additional outlets that were to be installed, charter cancelled/missed two more Saturday appointments (after I waited most of the service call time frame!) due to some incomplete or incorrect order status? I had confirmed each of these appointments and the order details several times, including on the day of scheduled installation!

-During the last botched up Saturday appointment to install the two outlets (and a DVR), the Charter reps that showed up stated their work order did not mention the two outlets and that the DVR I ordered was not available. One of the reps stated that the DVR he had been given was better than the one I ordered (it was called “moxi box”?); I informed him that I did not want a different, heavier, and hotter running box. I had no room for it on top of my TV (where it would just fall off and break, or worst yet - injure someone) and my entertainment set up did not support the connections available on this moxi box. They couldn’t hook it up, so they left without doing anything.

-All three of my services have been out for 1-3 hours for 9 consecutive days.

-I was told I would be called back a minimum of 3 times and yet never received a call back for the problems mentioned here in this letter. The very last rep on 09/13/08 did call me back – but was unable to do much of anything to make up for all the trouble I had been having. He managed to get another service appointment scheduled. The service guys who came out were unable to fix the problem.

-Much of this is included in charters own history of my account activity (as far as I have been informed by some of the charter reps I spoke to).

-I can only approximate the number of calls I had to place to charter during this ordeal, but would say that I made approximately 2 calls per day for a total of three weeks, which equals approximately 21 calls. I would round it up to at least 30 total calls and many of these were 30-60 minutes or longer in duration.

-I never once cursed, screamed, became belligerent, or expressed myself in anything but a reasonable manner though out this entire ordeal.

-5 weeks later my cable services are still going out and my bill is still screwed up.

I have sent a certified letter to the corporate head quarters and a version of this letter was included in a complaint to the Better Business Bureau.

Charter Communications (Southern California) has the worst customer service across the board. I have had to reorder service 3 times in 9 months.

I have giving them my credit card 2 times for Auto Pay and it never happened. They never have pulled the funds from my account and have disconnected my service 2 times.

They now want to charge me reconnection fees for their screw up along with past due penalty fees. I have now been on the phone with them for the past 2 hours fighting this and they tell me the same thing..."this is what you owe, please pay, thank you!!"

This company ***, they are such a disconnect, I would rather get my teeth pulled then deal with them ever gain.