We just heard that our cable company is dropping our local news channel from its lineup as of July 1, 2008 because of a disagreement with LIN TV over paying for the service. For the price of a penny per day, we are losing our connection with local news and weather. We are not going to see a reduction in the price we pay for service; and we will lose two channels! This is not right and certainly not fair! Someone needs to oversee what the cable networks can do to us. How is it right that they can drop channels and still continue to charge the same price for their services. Unless we are willing to go to DISH TV or a satellite service we have no real choice in who we receive our TV service from.

Words cannot express the disdain I have for this company, their incompetent staff and their lack of ethics.

They should be dismantled and anyone with any sense should avoid them like the bubonic plague.

I had Verizon for 8 years without a problem, one day some sales (snake oil) merchant from Charter convinced me to switch to what seemed like a better plan to save money "BOY WAS I WRONG"

That was the day I opened the ultimate "time sponge machine"

Its true you get what you pay for in life ----

if its too good to be true - it usually is...

Yes folks if you want the following service then Charter is the company for you.

1. Live human robots with limited vocabulary skills

(I used the word "minuscule" and the supervisor (yes this tear 2 level robot) tells me "now sir, there's no need to use language like that with me" true story!:)

2. Promise of a plan that will turn out to be supposedly a figment of your imagination (even after they record the process for your protection)

3. Fraudulent over billing

4. Being randomly cut off for non payment of bill even though they hold 700 dollars of your money on account

5. 3rd world quality phone lines

6. Wait 30 seconds for a call to connect - hey make some other calls on your cell in the meantime

7. Downright RUDE unhelpful staff... trained bullshitters in the art of "passing the buck"

8. When there is any problems with the weather you can guarantee you'll be the first to be cut off

(I sat through the Malibu fires - no phone - no cable - no internet)

meanwhile my neighbours with verizon are watching the news updates on the fire while they call and email - we had to go out and sit and listen to the radio (in the car) like my grandparents did in the 2nd world war.

9. Clueless tech support technicians.

And it goes on and on...

If you have a bunch of time to waste and money to burn and need to get stressed, upset and just generally feel like you've been violated then sign up for charters 3rd world miscommunications package and sit without a phone for 10 days while they attempt to port your number over.

After my experience with Charter I may be better off buying some jungle drums and carrier pigeons to communicate with.

Charter communications is a fairly large company that has a serious issue with proper customer service. I have spent the past 30 days trying to get DVR service. It all started on March 27th with an initial call to change my service to Charter. While on the phone setting up my service I was not told by the representative that they were out of HD DVR's and had no idea when they could get another shipment.

The install tech showed up at my door and just said sorry. I immediately called cust service. I was 'guaranteed' to have an HD DVR in 30 days as I was on a 'list'. On the 27th day I decided to call in to check my status on the supposed 'list'. It took 3 calls, all answered by people in different countries around the world. The last one told me that the system update said that I would be able to get a DVR in SEPTEMBER!

I decided to go ahead and let them install one of the troublesome MOXI DVR's. The tech left without properly provisioning the box so I have sat here for three more days with a non functioning DVR. This is topped off by them cancelling my appointment today because the called the wrong number instead of my mobile. Charter has no concern for their customers. If there were ever a class action lawsuit against them I would be first in line to try and recoup the time that I've wasted trying to get my service setup that I have to PAY them for.

I have been on 13 calls over the past month each averaging over 40 minutes. I have had 6 service calls to my house in 30 days and have had to take time off from work for each.

This is one out of multiple incidents that made me a Direct TV customer. Charter only gives an 8 hour window for service which required my wife to *** work all day to meet the tech from charter. Our service window was 10AM to 4PM. At 6pm on the day of service we called charter and they said they weren't coming. We rescheduled later in the week my wife and I went out of town. We returned two days prior to our cable appointment and checked our answering machine and found a message from Charter saying they were at the house and why weren't we there to meet them. I called charter to reschedule and the lady told me my appointment was next week.

I told her that date didn't work. She raised her voice to me and said loudly she was trying to fix the problem. In trying to come up with a time she hung up on me.

I have given you only a taste of the raw incompetence at Charter. Following Charter and really gaining ground is ATT. We had our service suspended while we were gone for 6 months.

ATT continued to charge us for local, long distance and internet service even though we weren't there. A total of 10+ hours on the phone over 6 months and they still refused to stop charging us.

Charter Communications is my worst experience in customer service and quality of service.
I was offered Charter Telephone Service via a phone call from Charter Communications. I had 3 phone lines at my home at the time (1 fax for business, 1 phone for business, 1 phone for personal) and I clearly explained that I was willing to let them install their service but to one specific telephone number (the personal line). The installer came when I was away on business and my wife let him in to do his work.
After he left, my wife discovered that all 3 phones lines were ringing at the same time when a call came through.
I also discovered that I could not call home because a fax machine was answering the personal and business lines. I called my wife on her cell phone and asked her to call Charter to get the problem corrected.
After I came home the next day, I discovered tha the installer had cut all 3 phones lines and connected the 3 lines to the new Charter line, cutting off my fax line, my business line and my security system connected to the fax line.
It spent hours on my cell phone calling Charter to get the problem corrected, it took them 4 days before they sent someone to fix the mess they created.
A true story and as I said, my WORST experience with service and customer service.