Charter's so-called "high speed internet service" is just as slow as my old, cheap dial-up. I have called, "chatted" and emailed for various problems, but to no avail. My "high speed has never worked. My "free" email address sent all my emails into the ether and now marks all outgoing mail as SPAM and won't send anything to anyone. Even when I try to forward things to MYSELF!! Charter told me initially that because I had not paid the extra charge for "line service" that to call a technician to fix the internet service that they never correctly installed would be an extra charge. The only thing the online 'chat' people can apparently do is change my password. This frequently needs to happen since I can't access my own email or billing account. When I have paid online, CS said I still owed the old bill, until I gave them my confirmation at which point they quickly renigged.

Their people do not speak english. This is VERY apparent on the online chat. My husband teaches ESL, I know whereof I speak. One only need look at their word choice and syntax to see this. They usually hang up before any problem is even addressed.

I have reported them to the Better Business Bureau for breach of contract. I invite all of you to do the same.

I have just experience the worst customer service I have every encountered!
I changed some of my services in January to better meet my needs. I was quoted prices for the reduce services, however, in March when I got a full bill I discovered I was being over charged by $21 so I attempted to contact Charter Customer Service and get it corrected.

* I had two online chat secessions only to find that they can't reduce services. They can only increase your bill.
* I called in 5 times on three different numbers
* I was automatically disconnected 9 times while on hold or being transfered
* I was transferred a total of 12 times
* I talked to 6 people and the sixth person (Jeanie in billing) refused to let me talk to a supervisor.

After two hours and seventeen min. in the telecom pit of darkness I got my $21 dollars back and my account corrected. Several time I started to just go outside and take my wire cutters to the cable.

Words can’t describe how angry I am at Charter Communications. If there is some governmental commission I can report this too I will be doing so.

I recently purchased a HDTV, and hooked up to my existing analog cable. I was surprised to find that my TV picked up several digital channels (109.1 through 109.10; 110.1-110.10,117.x). I was shocked to see naked sex scenes, and oral copulation on channel 110.4 which I blocked. But when I restarted the TV, the same content was displayed on 11.3; I blocked it. But whenever I restarted the TV, the hard corn porn was switched to a different unblocked channel. I called Charter and complained. they said they knew of the channel I was talking about and would completely block the channel so I would never have the problem. But today very similar content showed up on yet another digital channel (110.2). I have small children to protect. Charter has violated their agreement and simply keep switching the hard core content to different channels. Please intervene and correct the situation. I believe that thousands of children are in danger in areas served by Charter Communications.

Below is an e-mail I sent to Charter.

Now I am a little upset! I received a call today regarding the equipment charge that is past due and if it wasn't paid immediately my service would be disconnected.

If you read the following e-mail conversation you will find that Charter failed to show up at the agreed upon date to pick up the equipment. I was home the entire day of 7/27/06. The time I was given was between 1pm and 5pm. Today when I asked where I could ship the modem back I was asked if I had a FedEx label. When I responded NO I was told it would be 7 days until I would get the label (How ridiculous!). My question is why wasn't I asked if I needed a FedEx label on 7/26/06 when I called to have the Internet service disconnected? Instead I was told either I could drive 60 miles to return the modem or stay home from work and wait for someone (never to show up) to come and pick the modem up.

Maybe Charter should get their act together before telling people that they will have their service disconnected if the bill isn't paid immediately! Maybe Charter should pay me for the day I stayed home from work waiting for someone to show who never did!

All I can say is that I better be credited the $33.00 I paid today the day Charter receives the returned modem from me. If it isn't I will be canceling all my Charter services. I think Direct TV or Dish Network would be happy to have my business.

*** E-mail to Charter***


--Original Message--

Date: 7/28/2006 9:54:21 PM
To: info.cc
Subject: Bill / Other

Subject: Bill / Other

Hello-

I had an appoinment yesterday to have my leased modem picked up between 1pm and 5pm. No one ever showed up to pick up the modem. I noticed today that there is a $33.00 unreturned modem charge on my bill. I don't understand why I am getting charged for a modem that Charter failed to pick-up on the agreed upon date. I was home all day yesterday and I didn't even receive a call from anyone at Charter.

I need to get this modem returned and I would like the $33.00 charge removed from my statement. Is it possible to ship the modem back instead of setting up an appointment or driving 60 miles to return it?

I've been in conversation with Charter Communications for the past three months, attempting to fix my bill. It seems that by employing people without a command of the English language, and the inability to make adjustments, you can make big profits!