Please forward this to as many friends as you can. If you have suffered damges, loss of work, technicians who did not show up, paid for services not recieved, please join this class action law suit naming Charter and related service technicians including private contractors as the defendant. In order to insure fair awareness to all of it's constituents who have been treated unfairly by Charter Communications this email will also be sent independently through SMRO, Inc at [email protected] Please sign the online petition and forward it as you recieve it through the mass mail to: Jim Harnage 121 Ben Daniels Farm Rd. Statenville, Georgia 31648 229-559-4996

I've been trying to get Internet access at my new apartment, and apparently, the only company that provides cable Internet in Pasadena is Charter.

I've had excellent experiences with their sales representatives, who were very helpful and kind.

However, in the last two days, I've had two installation appointments, with two different technicians, and both of them failed miserably.

The first guy simply told me he couldn't locate the connection between my fourth floor cable and the one in the basement downstairs (he did use a toner), and sent in a request for an SRO (special request order). Whether this was due to his incompetency or a break was unanswered, although in the latter case, it's still a piece of cake to repair. (I've even repaired broken lines myself in the past)

Apparently, the SRO was canceled, the second guy who came in yesterday failed doing the exact same thing, and now, after speaking with his manager, they want to check out the rooms downstairs for signs of the cable. In order to do that, my apartment's manager needs to talk to those people, and give them notice that someone may come in.

Problem is, I later spoke with my apartment manager, and apparently, this isn't the first time Charter has failed at basic installation.

They did the exact same thing last time, and failed to find any broken cables in downstairs rooms that time.

Also, the last guy to have my room, who moved out a few weeks ago, apparently had no problems getting cable there, so probably, there's nothing wrong with the cable.

The manager I spoke with on the phone, whose name is something like "David Dranis", was extremely arrogant, refused to accept any responsibility for the blunder, and even lied to me when I asked for a phone number I could reach him on the weekends.

On June 16th Charter was doing upgrades. They were using contracted men from outside of alabama--they were very helpful. I cannot say the same about charter customer service. Once the upgrade was done--I lost cable and internet at 1100am. I work at home--no pay the remainder of the day or the next. I told the contractor I had no service when he came down from the pole. He attempted to reach someone who was to do the rest of the work and said it should be back within 1 hour. you know the rest---was not on. called and called, went through the automated screaming at a computer to give me an agent. I then talked to various people and supervisors in many countries other than the US. Received personal and automated calls telling me the outage in my area was cleared----nottt. This went on till the following day and was told it would be Wednesday 1-3 before they could send someone out since everything was booked--they can break it but not fix it. I guess no one could come that was already in area--that would make too much sense. I had not been checking messages and found that the contractor had called me to follow up on my service--I paged him and when he called me back got someone out there to fix my problem--another contractor. There was a bad part in the box on pole that was causing several homes to be out of service--hard to make service work when they try to recycle old parts. I never canceled the appointment I am assuming was really set up--i did not feel I owed then any courtesy --but I never saw or heard from anyone either on appointment day.

I need the internet, I have gotten spoiled with tv programming, but when you start paying monthly for services that cost more than some people make in a week--it may be time to rethink and make a change.