My CD at Chase matured and I wanted transfer it to my Chase checking account. They wouldn't do it unless I answered some questions. I am okay with this, but 2 of the questions they asked concerned the birth date of a person I DID NOT EVEN KNOW. I explained this to them, but they did not care. Finally I asked to speak to a supervisor. She said I could get the transfer if I could give her the month and year I opened the account. Since I've had this account for over 10 years and the Bank has changed names, I could not do this. Too bad -- I could not redeem my own CD -- this is outrageous!!! Don't get a CD from Chase; you will never be able to redeem it.