I have been a long standing account holder with Chase Credit for over a decade. I have two of their credit cards, one branded by Amazon. I was contacted by their security 2 months ago regarding suspicious transactions against one of my cards that appeared fraudulent. This was indeed the case. I signed up with their online account service to monitor the transactions for this account and began receiving emails from them at one of my email accounts I use exclusively for business. Then, just the other day, on another email account, I received a notice that my statement was ready. Hmmm, I thought, and opened it up. When I went to their site, I discovered that my other Amazon branded card had been enrolled in paperless delivery and that I had missed a payment and been charged a $29 late fee on a very small balance. When I called customer service and complained that I had not enrolled in paperless delivery, and had never received a statement from them until now, they said, essentially that it was not their problem, since I had obviously enrolled. I said no, I had not, but they were utterly disinterested in the fact that I had not requested paperless delivery for the account, and had not received a statement for the previous month. They also declined to rescind the late fee. When I told them I had never been late on a payment in my life, they were also indifferent. When I told them I would have to terminate our relationship for both cards because of their refusal to take responsibility for the situation they had created, they said, go ahead. I don't know how they stay in business with this attitude, credit cards are a commodity. I won't do business with them again.