I had the chance to get a home depot credit card for my kitchen purchase while getting free financing for 6 months. I remembered that a Chase Rep once called me and invited me to a special incentive program granting me 3% in the category I spend the most money with. I called to be assured that my kitchen purchase would qualify. To make sure that I get the right information, I even called twice. (They refuse to send any confirmations via email!) Both Reps told me that I am in the program and that my purchase would qualify. I went ahead with my purchase only to find out with my next statement that I only received 1% instead of 3%. Two supervisors later apologized that I was apparently not in the program and promised to send my case to the marketing department. No response. They were not even interested in investigating the representatives I had talked to. It is quite frankly appalling how they openly mislead their customers and don't take responsibility for their actions.

(1) Can I do anything about this fraud?
(2) Does anybody have a recommendation for a