We paid off a home mortgage with Chase April 21, 2010. Yet Chase continued to automatically deduct from our checking account the monthly mortgage amounts for May and June. I have now placed a stop payment against Chase, but am having great difficulty getting all my money back from Chase. Contacting a Chase representative is a chore and while cordial, they have not demonstrated any ability to help beyond lip service even in a clear cut case like this.

Chase has placed my family in an economic difficulty by taking funds not owed and stalling returning my money. I have spent hours on the phone trying to talk to the "right" Chase representative to resolve my problem that they created. On more that one occasion I was promised expedited resolution and return of my money, but it hasn't happened. Yet Chase has the gall on all correspondence from them to state "Chase's goal is to provide the highest level of quality service." Must be their attempt at humor.