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MICHELLE CHEVANNES
July 26, 2009
CUSTOMER SERVICE /VARIFICATION INFO.
I'M FURIOUS, I STARTED SIMPLY TRYING TO CHECK MY BANK IACCOUNT POSTINGS AND ENDED UP BEING TOLD I CHANGED MY PIN, WHICH WAS INCORRECT, AND I HAD RIDICULOUS QUESTIONS TO ANSWER THAT I WAS TOLD WAS PUBLIC RECORD. HOW THE HELL CAN YOU VARIFY WHO A PERSON IS BY PUBLIC RECORD WITH INFORMATION THAT IS OVER 15 YEARS OLD. THESE IDIOTS WNAT ME TO REMMBER INFORMATION ABOUT MY EX-INLAWS WHOM I HAVE BEEN DIVORCED FROM FOR OVER 10 YEARS. THEY EVEN MENTIONED EX-INLAWS I DONT EVEN KNOW AND WANTED ME TO TELL THEM WHERE THEY OWNED PROPERTY. THIS HAS ME SO UPSET I NEVER HAD THESE PROBLEMS WITH WA MU., AND ANY VARIFICATION INFORMATION SHOULD HAVE BEEN WHAT I SET UP WITH WA MU WHEN OPENING MY ACCOUNT. HOW CAN YOUU CHASE DECIDE WHAT INFORMATION WOULD VALADATE WHO I AM. THAT LETS ME KNOW THAT ANYONE CAN MANIPULATE MY ACCOUNT WITH NOT TO MUCH EFFORT. I'M SO PPISSED OFF.
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June 21, 2007
Rip-offs and poor customer service
I have a debit account or 'pay card' account that is through Chase Manhatten bank. I accidentally ran my pay card negative $6 and change-How this can even happen is beyond me (apparently allowing an account to run negative is a huge source of revenue). OK fine-I should have checked my balance before I went to Taco Bell. They charged me $25 for overdraft then later that night I was charged another $25 for not bringing my account current!??? I called their "customer service" which is an outsource office located in India. Of course, none of the issues that I am talking about were handled. The man that I talked to either could not help me or would not help me-all I asked was that the second charge for $25 be reversed. He said they would do an investigation and someone would contact me within 10 business days. Does this bank understand customer service?
How about a debit card that wont allow you to overdraft? I know its possible. Its a minor bit of programming-some software changes.
I plan to contact the banking guild and file a complaint. I have had several run ins with Chase's "customer service" dept. To this date-not one of the issues that I had have ever been resolved by their office in India. Poor English and a profound case of impotent employees. Why would you call these people customer service reps if they don't have the ability to handle a problem on the phone.
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