Called today.. 8/19/09 to see if Chase Sony Card would lower my interest rate. They said no they couldn't which is typical for the first person you speak with so I asked to speak with a manager. They would not let me speak with a manager, said there was nothing they could do and the only option I had was to fax a written complaint. I called back and got the same from another customer service person. They said there was no one else that I could talk to and that they could see that I called before today. I said yes I did and I'm calling again because that person didn't help me. I got nowhere. I'm not sure if this is their new policy but it is terrible customer service in my opinion. I'm planning to take my business elsewhere...have been a customer for many years, good credit score and always paid on time. Terrible!!!