The staff members at Chatters are so incompetent! I go in there and I ask for a product that will help with straightning my hair. The older lady I went up to, just looks at me and says "Hell if I know."... wow, really? Is that how to act with a paying customer? She's standing behind the counter, playing with the computer. So, I go to another rep and ask for help. While I the rep is helping me, I hear the older lady shouting out in the salon for the staff members to clean the store because it's a pig sty! First of all, if you are working in a salon, you should know your products. Secondly, you don't want to be shouting at the staff members for the whole store to hear. Thirdly, you don't want to let the customers know that you think that your shop is a pig sty. You are trying to make the atmosphere pleasant so that customers want to buy your products. After I heard this, I walked out of the store, and I didn't buy anything.