The short version is i ordered a pair of uggs whiched turned out to be fake although the company stated uk based a electrical parts company in china took my money www.eec1.com.deckers and customs declared the boots fake and to be destroyed.i contacted the site and the email of which i received an update of my order from [email protected] for a refund but to no prevail.do not order from this site the boots are fake and you don't get a refund!!!