Well lets see, i ordered a piece on 3rd i got an email back on the 5TH saying my order would ship within 4-7 days. i tried using my tracking number with UPS but they have no record of that #. So I tried emailing the adress they have posted, and NOTHING!!! SO i call the phone number and it sends me straight to voice mail because the voice mail box is full. WTF. i really dont know how this is gonna play out. I better get my order or my money back. Its so frustraiting.... seems like a rip off, some people have got their stuff no problem and other never got anything! I have like 6 phone numbers im going to try tomorrow. FYI the owner Greg LeMasters also ownes northwesternglass.com but thier phone and emails dont work either. Just be careful when ordering stuff online. I hope my stuff gets here and they can prove me wrong! WE will see.....