I call to CIMB card centre ask, can I cancel my one transaction for my credit card but the call-service person mis-understand that I want to cancel my installment plan for the transaction. I just release when I get the statement the transaction still there. I call for CIMB card cantre for enquire but they say I the one who request for the cancellation installment plan not the transaction and explain that if I had do cancellation the transaction must through merchandiser. Why they didn't explain on earlier call or they didn't understand why I request from 1st call? Beside they charge me RM50 for the cancellation of installment plan. Although they had make a mistake but I make a step that I don't want to be to troublesome so I request them to turn the transaction back to installment plan but they said the management not allow it. Why they not admit they make a mistake?