After countless deal with CIMB (KLCC). I decided to refinance my housing loan.
Enough is enough. They (not just one staff, anyone at the front desk is the same) are not just rude, unfriendly, lazy, irresponsible, arrogant and any bad attitude you can think of. These all types of bad attitude and service can find it in CIMB (KLCC Branch).

Wasted my time, money and effort dealing with them. They just don't respect customers.

It is very sad and shame that how they want to be a premium bank for providing such bad service. You can try another branch, which I heard they perform better. The branch is at KL Centre branch.

Warning, KLCC branch is definitely not the choice.