For three weeks now Cip has been able to give me a reliable connection to their server. It has greatly reduced the quality of the game play and I do not that I am getting what I have payed for. Despite having laggy servers that will disconnect me and make it impossible to play I still pay the same amount of money. Due to the way the game has been set up if you disconnect while playing and trying to gain levels your character will die and you will lose experience and character skills that are only re-attainable through killing monsters. Although there may be a few hours during which I can log onto their server and experience the game, eventually their server will disconnect me and I will die. I have not been able to make any progress on my character in three weeks, I gain back what I lost due to a server disconnection just to die to another server disconnection. Despite this I have not received any refund for the time I have not been able to use the service that I have paid for.