Yea, about 3 years ago I bought a Avaretek laptop at CC at the cost of about 1,350 dollars. Almost enough said if you ask me! I was asked to purchase the extended warranty and in so period had the salesperson clarify 3 times that it would cover my laptop repairs if the screen "Broke" no matter if it "Cracked" of course with the exception of dropping it on the floor! So, I went ahead and agreed to the additional 320 dollar purchase due to the "Excellent" customer quality service available if say my computer just needed some "Help". The damn screen "Broke" during the process of "Picking it up!". Can you believe at this point I have called to get it fixed under the "Warranty I purchased" and they "Won't cover it." I would say this is a "Gross negligence" on their part at "Misrepresenting a service in order for financial gain."