BW writes..
I did a Google search about the Chase card (Circuit City) practices and found out that this incident is not uncommon. Of course I was unaware of the financial difficulty of Circuit City, so taking advantage of what I considered a good sale, I bought some equipment. The next month I learned via the business periodicals that CC was going under. All payments were to be directed to Chase Card Services. Not a problem. After receiving my next statement, I noticed finance charges. I'm not late and am giving well over the minimum for interest free purchases, so I called to rectify the mistake. First of all, the name given by customer service is a pseudonym. The rep (Dr Jekyll) llinformed me that the last purchase didn't fall under the interest free policy and to retain my interest free status, I would have to pay the few hundred dollars of my last purchase, sorry for the inconvenience. I paid as instructed. The following month's statement had a finance charge also. Another phone call to Chase Card Services, connects me to Mr Hyde. He informed me quite rudely that Dr Jekyll didn't know what he was talking about and I am now faced with $1200 of finance charges. If I had any thoughts of transferring my 4 accounts to Chase Bank, that under paid low self esteem gnome blew it for them. All I want from them is my unscrupulously gotten finance charges paid back to me.