Prior to 2008 I had a good relationship with Citibank Mastercard with a Line of Credit of $20, 000.00. As a business owner when the recession first started to hit, rather than lay employees off I used the credit card to cover expenses maxing it out almost immediatly. Citibank raised my interest to 24% and I reacted. I quickly laid the employees off and in Oct 2008 started a regimented payment of 1.5 times half the montly required payment every two weeks. Essentially making 13 months of payments exceeding the minimum by half more in a 12 month period.
Regardless of this every quarter Citibank has reduces the credit line to just above the interest for the upcoming month. Thus eliminating my ability to use the card if necessary. Further, I've asked for a reduction in interest as I've maintained a very good payment record. I had very few minor problems prior to the recession. To date there has been no consideration. This is NOT good customer service in my view.