The coach from JHB to DBN supposed to leave at 19h45 from Midrand depot, only arrived in Midrand at 21h00. I made numerous calls to their offices where their call center staff kept cutting off the calls when recieved. No notification sent to commuters & a total lack of service.
Then, the coach collects Midrand commuters, goes to Park station, drops them off, to stand in a line outside in the cold. My Mom (56Yrs), travelling with 2 children below 15yrs, had to take her bags off the 1st coach herself & go stand in the line. No one assisted them. I got word of this & eventually got through to the call centre, spoke to the guys above. The excuse was, after much deliberation, that it was a tech fault. They failed to sms passengers, but were relaxed about it. I held on the call for 47 minutes, till the bus arrived only at 22h18. Then, the entire trip, they played loud gospel music, in defiance of all passengers on the bus. Vinnette the supervisor, should be fired, as she is useless at customer service. I am going to reverse my payment & the next website is The SUN & the Star. I will not allow this company to progress with such a horrible attitide to its consumers.