The website promotion was to get a free 30 day supply of their product, if I agreed to pay $1.95 S & H charge. A representative called me to see if I wanted to pay a monthly fee for regular supplies, which they would add to my free sample before shipment. I said no, I was only interested in the free supply. Approximately 14 days later they charged my credit card account $ 79.98 for the next month that I had already told them verbally that I did not want. They agreed to cancel my membership, that I never agreed to, but the $ 79.98 that was charged to my credit card was nonrefundable. They stated that in the agreement policy it states "if the membership is not canceled within 14 days of the date the order was placed, they would charge my acct. for the monthly nonrefundable fee". I told them that I did refuse the membership verbally on the phone when they called me, but they said I did not have a cancellation number.