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mike
January 24, 2009
unauthorized charge , shadie sales tacticts
I was charged $ 487.51 for a pro-pack package that I was not informed about. It was on the paper that we were negotiated on. they scribbled the prices all over it and when we agreed on the price I had to sign it . I thought it was a scrap piece of paper. but under all our negotiated prices was a price of $487.51 for a pro pack I did not want and probably will not ever use. Angela allen was my sales person and did not inform me about any packages. I tried to get her to refund my money and she told me she could not. I talked to two other sales men and O.C .Brooks told me flat out if I dont like it bring the car back and the will refund the money. I bought this car for my daughter and all ready gave her the car or else I would of brought it back. I was a first time customer and I will be a last time customer, if they are hurting this bad to use shadie tacticts to make money, they will never see me again. I thought the customer comes first but not in there case. I would highly recommend to stay away from them.
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September 26, 2008
unathorized charge
Problem:
Price Unfairly Changed
Date of Problem:
2008-09-26 12:30:59.0
Company Name:
Clear Lake Nissan
Has this problem been resolved yet?
No
Submitted by:
David Stratton
In the aftermath of Hurricane IKE, my car was totalled. I negotiated with Clear Lake Nissan to buy a new Nissan Frontier.. During the entire process we spoke of a quoted figure, ie $22, 341 plus Texas tax title and licence. I specifically asked several times if there were other charges, and was told NO.
We closed in a hurry due to a conference call deadline at my wifes employer. When I had a chance to review the closing statement I found a charge for " PRO-PACK" for 487.51..which I had initialed due to the rush. This charge had never been mentioned. I called the general manager, OC Brooks, explained the situation and he gave me his word that he would write a check, the moment I could prove my check for payment had cleared...My check cleared, I presented him with a copy, and have not been able to reach him, or have call returned since...Bottom Line, Clear Lake Nissan has stolen $487.51 of my money .
Do business with them at your own risk!!!
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